FAQs
🧾 Frequently Asked Questions (FAQs)
1. Where are you located?
Chiwae Store operates online and ships directly from our trusted global warehouses to customers around the world.
2. What kind of products do you sell?
We specialize in high-quality home décor and lifestyle products that bring elegance, warmth, and personality to your living space.
3. Do you offer free shipping?
Yes! We provide free worldwide shipping on all orders — no minimum purchase required.
4. How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 4–10 business days, depending on your location.
5. Are my payments secure?
Absolutely. We use SSL encryption and secure payment gateways to keep your personal and payment details completely safe.
6. What payment methods do you accept?
We accept credit/debit cards and PayPal for smooth, reliable checkout.
7. Can I track my order?
Yes. Once your order ships, you’ll receive an email with a tracking link so you can follow your package’s journey in real time.
8. What if I’m not satisfied with my purchase?
No worries! We offer free returns within 30 days of delivery. Just contact our support team, and we’ll take care of the rest.
9. How can I contact you?
You can reach our customer service team anytime at antonibenoe@outlook.fr. We usually respond within 24 hours.